Responsible Gaming at pjokk — Stay in Control
pjokk is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a financial lifeline. If it stops being fun, we are here to help.
Gaming That Stays Fun
pjokk takes responsible gaming seriously. We believe that every player in Bangladesh deserves to enjoy cricket betting, slots, and live casino games in a controlled and transparent environment. Our platform is designed with a range of player protection tools that put you in charge of your own gaming experience — not the other way around.
Gaming responsibly means setting your own boundaries before you start playing, sticking to those boundaries even when you are winning, and knowing when to take a break. pjokk provides free tools to help you do exactly that — and our support team is available 24/7 if you ever need a conversation rather than a tool.
pjokk is strictly for players aged 21 and above. Age verification is applied at registration and may be required at any point during your account lifetime.
Player Protection Tools
All of the following tools are available to every pjokk account holder at no cost. You can activate any of them by contacting our support team at [email protected]. Changes that increase your limits have a mandatory 24-hour cooling-off period; changes that reduce them take effect immediately.
Setting and Managing Your Deposit Limits
A deposit limit is one of the most practical responsible gaming tools available. By capping the total amount you can deposit over a defined period, you ensure that your gaming spend remains within a budget you are comfortable with — regardless of how a session is going. pjokk allows you to set a daily, weekly, or monthly deposit limit in BDT. You choose the amount, and pjokk enforces it automatically.
To set or change a deposit limit, contact [email protected] with the subject line "Deposit Limit Request" and your registered mobile number. You may also set a limit through your account settings panel. Reducing a limit takes effect within minutes. Increasing a limit is subject to a mandatory 24-hour waiting period — this cooling-off window is intentional and cannot be waived, as it gives you time to reflect before expanding your gaming budget.
Why Set a Deposit Limit?
Research consistently shows that players who set deposit limits before they begin playing are significantly less likely to experience financial harm from gambling. Setting a limit is not an admission of a problem — it is smart, proactive money management. pjokk recommends that every player, regardless of experience level, sets a deposit limit that aligns with their disposable income and treats gaming as a leisure expense, not an investment.
Session Reminders and Time-Out Periods
Keeping track of time while gaming is genuinely difficult. Sessions feel shorter than they are, and the excitement of a close cricket match or a bonus round on slots can make hours disappear quickly. pjokk's session reminder tool sends you an on-screen notification after a duration you choose — for example, every 30 minutes, every hour, or after two hours of continuous play. The reminder shows you how long you have been playing and gives you a clear moment to decide whether to continue or take a break.
If you feel you need a more definitive break, a cool-off period allows you to block access to your account for a short defined window — 24 hours, 48 hours, or 7 days — without permanently closing it. During a cool-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once activated. When the cool-off expires, your account is automatically reinstated with all your previous settings intact.
Time-Out vs. Self-Exclusion
A cool-off or time-out is suitable for players who want a short planned break from gaming. Self-exclusion is the appropriate tool when gaming has become distressing, uncontrollable, or financially harmful. If you are unsure which tool is right for your situation, please contact [email protected] — our team will help you choose without pressure or judgement.
Self-Exclusion: Taking a Full Break
Self-exclusion is a voluntary, formal request to be blocked from accessing the pjokk platform for an extended period. It is the strongest responsible gaming tool available and is designed for players who recognise that gambling has become a problem in their life and want to take decisive action. pjokk treats all self-exclusion requests with urgency and respect.
Self-exclusion periods available at pjokk are: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent (indefinite) closure. During any self-exclusion period, your account is fully suspended — you cannot log in, deposit, withdraw, or place bets. Any bonus balances are forfeited at the time of exclusion. Your real money balance is preserved and will be returned to you at the end of a temporary exclusion or on request after a permanent closure.
How to Request Self-Exclusion
- Step 1 — Contact Support: Email [email protected] with the subject line "Self-Exclusion Request" from the email address registered to your account.
- Step 2 — Specify the Period: State your desired exclusion period in the email — 1 week, 1 month, 3 months, 6 months, 1 year, or permanent. Include your registered mobile number for identity verification.
- Step 3 — Confirmation: pjokk will confirm your self-exclusion in writing within 24 hours and activate the block on your account. You will receive a confirmation message to your registered contact details.
- Step 4 — After Exclusion: If you chose a temporary period, your account will be automatically reinstated when the period ends. You may request a permanent extension at any time during the exclusion. pjokk will not send you promotional communications during any period of self-exclusion.
Important Notice
Self-exclusion at pjokk covers only pjokk.pro. If you are experiencing a gambling problem, we strongly encourage you to seek support and consider self-excluding from all gambling platforms you use. Returning to gambling during a self-exclusion period by creating a new account is a breach of the pjokk Terms & Conditions and will result in immediate permanent account closure.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise — particularly in yourself. The following are common warning signs that gambling may be becoming a problem. If you recognise several of these in your own behaviour, we encourage you to use pjokk's responsible gaming tools or contact our support team immediately.
- Spending more money on gambling than you originally planned or can comfortably afford, regularly exceeding the budget you set yourself.
- Chasing losses — placing further bets specifically to try to recover money lost in previous sessions rather than for entertainment.
- Gambling with money intended for essential expenses such as rent, food, school fees, or bills — borrowing money or selling possessions to fund gambling.
- Feeling anxious, irritable, or restless when you are not gambling, or feeling a strong compulsion to return to gambling as soon as possible after a loss.
- Gambling for longer than intended, losing track of time during sessions, or finding it difficult to stop once you have started.
- Neglecting work, family, relationships, study, or personal health as a result of time or money spent on gambling.
- Hiding the extent of your gambling from family members, partners, or friends — feeling shame or guilt about how much time or money you are spending.
Recognising these signs in yourself takes honesty and courage. pjokk will never judge you for reaching out — our responsible gaming tools and support team exist precisely for these moments. You are not alone, and there is always a step you can take to regain control.
Quick Self-Check Questions
Answer the following questions honestly. If you answer "yes" to three or more, we strongly recommend using one of pjokk's responsible gaming tools or speaking to a trusted person in your life.
Q1: Have you ever spent more on gambling in a single session than you planned to when you sat down?
Q2: Have you gambled using money you needed for something else — rent, food, transport, or family expenses?
Q3: Have you ever returned to gambling the day after a loss specifically to try to win back what you lost?
Q4: Have you felt the need to hide your gambling activity or the amount you have spent from people close to you?
Q5: Has gambling ever caused arguments, stress, or tension in your relationships with family or friends in Bangladesh?
If any of these questions made you pause, please know that pjokk's responsible gaming tools are free, confidential, and available immediately. Reach out to [email protected] at any time — day or night.
Tips for Keeping Gaming Safe and Enjoyable
Whether you play cricket betting, slots, or live casino games on pjokk, these practical guidelines will help you maintain a healthy relationship with gaming over the long term.
- Set a Budget Before You Start: Decide how much you are comfortable spending before you open the platform. Treat that amount as the full cost of your entertainment for that session — not a starting point for a bigger win.
- Never Chase Losses: If your session budget runs out, close the platform and walk away. Increasing your bets or depositing more to recover losses is the single most reliable path to a bigger financial problem. Accept the loss and return another day, if and when you choose.
- Play for Entertainment, Not Income: Treat any winnings as a bonus, not an expectation. The house edge means that over a long enough period, most players will spend more than they win. Slots, live casino games, and sports betting are leisure activities — approach them the way you would a cinema ticket or a restaurant meal.
- Take Regular Breaks: Step away from the screen every hour. Grab a glass of water, take a short walk around your home in Dhaka, Chittagong, or wherever you are. Physical breaks reset your perspective and make it easier to make clear decisions about whether to continue playing.
- Keep Gaming in Its Place: Do not let gaming crowd out other activities that matter to you — time with family during Eid or Pohela Boishakh, work commitments, prayer times, exercise, or sleep. A well-rounded life makes it much easier to keep gaming as a minor entertainment rather than a central obsession.
Contacting pjokk Support for Responsible Gaming Help
If you feel that gambling is negatively affecting your finances, your relationships, your mental health, or your daily life — please reach out. You do not need to have hit a crisis point to ask for help. pjokk's support team handles all responsible gaming enquiries with complete confidentiality. We will not pressure you to keep playing, and we will not minimise your concerns.
To speak to the pjokk responsible gaming team, email [email protected] with the subject line "Responsible Gaming" and your registered mobile number. Our team operates around the clock and aims to respond within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours and within 6 hours outside of those hours. All responsible gaming conversations are kept completely separate from your general account activity.
Contact Details
Responsible Gaming support email: [email protected] — Subject line: "Responsible Gaming". Available 24/7. Response target: within 2 hours BST business hours, within 6 hours outside business hours. All enquiries treated in strict confidence.
You are always welcome to use pjokk's player protection tools — deposit limits, cool-off periods, session reminders, and self-exclusion — without contacting support first. These tools are self-service and take effect immediately or within the mandatory review window described above. pjokk is committed to making responsible gaming as easy to access as the games themselves.
Play Smart, Stay in Control
Explore pjokk's game library on your own terms — with the tools to stay in control always within reach. Questions? Our FAQ has answers. 21+ only.