pjokk Privacy Policy — How We Protect Your Personal Data
pjokk is committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what data we collect, why we collect it, and how we protect it for every player based in Bangladesh.
Privacy at a Glance
This Privacy Policy applies to all users of the pjokk platform accessible at pjokk.pro. It governs the collection, use, storage, and disclosure of personal information you provide when you register an account, make deposits or withdrawals, use any gaming or betting feature, or contact pjokk support. By using the pjokk platform, you consent to the practices described in this Privacy Policy.
pjokk does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely for the purposes described in this Policy and for the operation of a safe, fair, and compliant online gaming platform for players in Bangladesh.
Information We Collect
pjokk collects personal information in the following categories. We only collect information that is necessary for the lawful operation of the platform, the verification of your identity and age, and the provision of our gaming and payment services.
When you create a pjokk account, we collect your full name, date of birth, mobile phone number, and a username of your choosing. This information is required to create and manage your account, verify your age eligibility (21+ only), and contact you about your account.
For KYC (Know Your Customer) compliance and to verify your age and identity before processing withdrawals above certain thresholds, pjokk may request a copy of a government-issued ID (such as your National ID card or passport) and a utility bill or bank statement for proof of address. This data is handled in strict confidence and retained only for as long as required.
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, pjokk records the transaction reference, the payment method used, the amount, and the timestamp. We do not store full card numbers or mobile banking PINs — payment credentials are processed by your payment provider and are never stored on pjokk servers.
pjokk records your betting and gaming history, including bets placed, games played, wager amounts, winnings, and session timestamps. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform analytics. It is not shared with third parties for marketing purposes.
When you access pjokk, we automatically collect certain technical data including your IP address, browser type, operating system, device type (Android or iOS), mobile network (Grameenphone, Robi, Banglalink, Teletalk, etc.), and general geographic region. This information is used to maintain platform security, detect fraud, and optimise the platform for the devices and networks our Bangladesh players use.
How We Use Your Information
pjokk uses your personal information only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your information for the following purposes:
Core Platform Operations
- Account registration and management, including verifying your identity and age (21+ only) in compliance with our Terms & Conditions.
- Processing deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
- Providing access to the pjokk game library, sportsbook, and live casino, and recording gaming activity for account management and dispute resolution purposes.
- Sending account-related communications such as deposit confirmations, withdrawal status updates, password reset notifications, and security alerts to the mobile number registered on your account.
- Complying with anti-money laundering (AML) obligations and conducting fraud detection and prevention activities to protect all players on the platform.
- Monitoring gaming patterns to support responsible gaming obligations, including identifying players who may be showing signs of problem gambling and providing appropriate intervention tools.
No Marketing Without Consent
pjokk will only send you promotional communications (such as bonus offer notifications) if you have opted in to receive them during registration or through your account settings. You may opt out of promotional messages at any time by contacting [email protected]. Opting out of promotions does not affect your ability to receive account-related transactional messages, which are always sent.
Legal Basis for Processing
pjokk processes your personal information on the following legal grounds:
Contractual Necessity
Processing your registration data, payment data, gaming activity data, and identity verification data is necessary to fulfil our contractual obligations to you under the pjokk Terms & Conditions. Without this processing, pjokk cannot provide you with an account, accept deposits, process withdrawals, or allow you to play games.
Legal Obligation
pjokk is required by applicable law to retain certain financial and identity records for AML compliance, fraud prevention, and regulatory purposes. Processing for these purposes is mandated by law and cannot be opted out of by individual players.
Legitimate Interests
pjokk processes technical and device data, and anonymised usage analytics, on the basis of legitimate interests — specifically to maintain platform security, detect and prevent fraud, and improve the user experience for players in Bangladesh. Where we rely on legitimate interests, we have considered the impact on your privacy and concluded that our legitimate interests are not outweighed by your privacy rights.
Sharing Your Information
pjokk does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the purpose in question.
Payment Service Providers
When you make a deposit or withdrawal, we share the minimum necessary transaction data (such as your registered mobile number, the transaction amount, and a reference ID) with your chosen payment service provider (bKash, Nagad, Rocket, Upay, or the relevant card network) solely for the purpose of completing the transaction. These providers process your payment credentials under their own privacy and security policies and are bound by their own regulatory obligations.
Game and Platform Technology Providers
pjokk uses third-party technology providers to deliver its game library and platform infrastructure. These providers (including game suppliers such as Pragmatic Play, Evolution Gaming, and others) may receive anonymised session data necessary to serve game content and verify bet outcomes. They do not receive your personal registration details, payment information, or identity documents.
Regulatory and Law Enforcement Authorities
pjokk may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in Bangladesh or other applicable jurisdictions where we are legally compelled to do so. This includes disclosure in connection with AML investigations, fraud investigations, or court orders. We will notify you of any such disclosure where we are legally permitted to do so.
Payment Data and Financial Security
pjokk takes the security of payment-related data extremely seriously. All deposit and withdrawal transactions are conducted over SSL-encrypted connections. pjokk does not store your bKash PIN, Nagad PIN, Rocket PIN, card number, or card CVV on its servers at any time. When you initiate a payment, you are interacting directly with the payment provider's own secure interface, and your payment credentials never pass through or are stored on pjokk's systems.
Transaction records (amount, payment method, reference ID, date, and time in Bangladesh Standard Time, BST UTC+ 6) are retained for account management and dispute resolution purposes. These records are kept for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping requirements.
Fraud Prevention
pjokk uses automated systems to monitor transactions for signs of fraudulent activity, including unusual deposit patterns, rapid deposit-withdrawal cycling, and mismatched payment method ownership. Where fraud is suspected, the relevant transaction will be frozen pending investigation. Players are encouraged to report any suspicious activity on their account immediately to [email protected].
Cookies and Tracking Technologies
pjokk uses cookies and similar lightweight tracking technologies to make the platform function correctly and to improve your experience. We do not use invasive advertising cookies or sell cookie data to third-party advertising networks. The types of cookies we use are described below.
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and keep your account secure during a browsing session. The platform cannot function without these cookies and they cannot be disabled.
These cookies remember your preferences and settings, such as your preferred payment method and display preferences, so that you do not need to reconfigure them on every visit. They enhance usability but are not strictly required for core platform operation.
pjokk uses anonymised, aggregated analytics data to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. This data cannot be used to identify you personally and is used solely to improve platform performance and content for our Bangladesh player base.
Most modern mobile browsers (including Chrome on Android and Safari on iOS) allow you to control cookie settings through the browser's privacy settings menu. Please note that disabling essential cookies will prevent you from logging in to your pjokk account.
Data Retention
pjokk retains your personal information for as long as your account is active and for a reasonable period thereafter to allow us to respond to any queries, disputes, or regulatory requests relating to your account. Specifically: registration data and account records are retained for a minimum of five years after account closure; transaction and payment records are retained for a minimum of five years from the date of each transaction; gaming activity logs are retained for a minimum of three years; identity verification documents are retained for a minimum of five years after the last KYC verification.
When your data is no longer required for the purposes for which it was collected and any applicable retention period has expired, pjokk will securely delete or anonymise it. Where full deletion is not technically feasible (for example, in the case of backup archives), the data will be isolated from any active use until it can be securely deleted.
Your Privacy Rights
As a pjokk player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and include your registered mobile number so we can verify your identity before responding.
- Right of Access: You may request a copy of the personal data pjokk holds about you at any time. We will provide this within 30 days of receiving a verified request.
- Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Please contact [email protected] with the details of the correction required.
- Right of Erasure: You may request that pjokk delete your personal data. This right is subject to any overriding legal obligation to retain data (for example, financial transaction records required for AML compliance). Where deletion is possible, it will be completed within 30 days.
- Right to Restrict Processing: You may request that pjokk restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
- Right to Object: You may object to pjokk processing your personal data on the basis of legitimate interests, including profiling for platform analytics purposes. Where your objection is upheld, we will cease that processing.
- Right to Data Portability: You may request that pjokk provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
pjokk will respond to all verified privacy rights requests within 30 days. If we are unable to fulfil a request due to a legal obligation, we will explain the legal basis for our refusal. There is no charge for making a privacy rights request.
Security Measures
pjokk employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the pjokk platform, encrypted storage of sensitive account data, access controls that restrict which pjokk staff members can access personal data to those with a legitimate operational need, and regular security reviews of the platform infrastructure.
Despite these measures, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure: always use a strong, unique password for your pjokk account, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been compromised.
SSL Encryption
All connections to pjokk.pro are protected by SSL/TLS encryption, indicated by the padlock icon in your browser's address bar. This ensures that data transmitted between your mobile device and our platform — including login credentials and payment references — cannot be intercepted by third parties on the same network. This is especially important when accessing pjokk over mobile data or public Wi-Fi in cities such as Dhaka, Chittagong, Sylhet, or Khulna.
Children and Minors
pjokk's platform is strictly for adults aged 21 and above. pjokk does not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to pjokk without your consent, please contact us immediately at [email protected]. We will promptly investigate and, where confirmed, delete all personal data relating to that minor and close the account. Age verification checks are applied at registration and may be applied at any point during the account lifecycle.
Policy Updates and Contact
Updates to This Privacy Policy
pjokk reserves the right to update this Privacy Policy at any time to reflect changes in the platform, changes in applicable law, or improvements to our data handling practices. When material changes are made, the "Last updated" date at the top of this page will be revised. Where reasonably practicable, we will notify registered players of significant changes via the mobile number on their account. Your continued use of the pjokk platform after a policy update constitutes your acceptance of the revised Privacy Policy.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pjokk handles your personal data, please contact the pjokk privacy team at: [email protected]. Please include "Privacy" in your subject line and your registered mobile number so we can verify your identity and respond efficiently. pjokk aims to respond to all privacy enquiries within 5 business days.
This Privacy Policy is written in English and is the authoritative version. In the event of any inconsistency between the English version and any translated version, the English version shall prevail. pjokk operates as an English-language platform serving the Bangladesh market.
Your Data Is Safe With pjokk
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